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How do I give a refund?
Once I have sold something on tradespace using paypal how would I then go about giving a reund to a customer? Also I would only be prepared to refund the product not the postage is this possible?
I’m confused
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Inappropriate?Thank You Claire,
Send a refund for a purchase
You can partially or fully refund a buyer within 60 days of receiving their payment. Refunds are available only for transactions involving the purchase of goods and services.
When issuing a full refund, your original transaction fee is credited to you. When issuing a partial refund, a portion of the fee is credited to you.
Step by step guide
1. Log into your PayPal account at www.paypal.co.uk
2. Click the History subtab.
3. Find the purchase payment you would like to refund and click Details.
4. Click the Refund Payment link.
5. Enter the refund amount and click Submit.
6. Confirm the amount and click Submit.
For more information, download our Website Payments Standard Integration Guide (PDF, 4.6 MB, March 2008)
BT Tradespace Team
