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How do I turn off book it now
I have tried to stop the book it now facility but it still appears to be available from my tradespace. How can I turn it off?
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Inappropriate?Hi Smart Octopus,
If you no longer wish to use the Book it now service, you will need to cancel the bookings account to ensure it no longer links to your Tradespace site. I've searched on Tradespace and have found http://smartoctopus.bttradespace.com/ Can you confirm that this is your Tradespace? If so I will arrange for the cancellation of the bookings account for you.
If you later decide you do want to start using it again you will simply need to reactivate it via your 'My Tradespace'
All the best,
Fiona4 Comments
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Hi again Smart Octopus, Just following up from my comment yesterday - if you wish to cancel the bookings service please just confirm for me your Tradespace URL and I will action it for you. Thank you, Fiona -
This is our tradespace please remove the book it now facility
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Hi again Smart Octopus,
Just to confirm for you that your bookings account has now been cancelled. If you have any questions please let me know.
All the best,
Fiona -
Hi Fiona. Not sure what is happening here but I have had confirmation emails telling me I now have a Book It account and the button is still on our Tradespace with a link through to the calendar. Can someone please help me?
Smart Octopus -
Inappropriate?Hi,
I've looked on the site and can't find how to cancel bookings. Are you able to assist?
http://warrenphotography.bttradespace...
Thanks -
Inappropriate?Hi Mark,
Yes, I can help. There isn't an automatic way to cancel the Bookings service on the site currently, so you simply need to email us or drop us a note here on the support community and we will action it for you. Once the booking account has been cancelled your site will update and show 'Enquire now' buttons where a user can send you an email to find out more.
So to confirm - would you like me to cancel the bookings account for warrenphotography.bttradespace.com?
I'd love to have any feedback from you on why you prefer not to use the service - we're always trying to make things better on BT Tradespace so your comments are very welcome.
All the best,
Fiona
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Inappropriate?Hi Fiona,
Thanks for your quick response. Please do go ahead and cancal the bookings account.
There are a few things I didn't like, but in general it doesn't really fit my business.
I'm not keen on the fact that is needs to be translated and this is quite obvious when entering. Not all of the fields/buttons translate so it's not very clear to me or the customer.
I found the times quite restrictive and although I could spend some time working out how this can be used, as a service it could pose an issue. I may need 1 hour or all day with a customer depending on the service they want. Without speaking to them to understand, I'm not comfortable with them having to make the decision. I also take a lot of bookings elsewhere, so would have to ensure that the booking account is continually up to date.
I also work weekends and evenings, but wouldn't want this always open to customers to book in.
I can see the benefit for shops that offer a different type of service to me, such as 30 min appointments, but photography doesn't really work in the same way.
Hope this feedback helps. I don't think this takes away from the site at all, and in fact an 'Enquire Now' seems more appropriate for me.
Thanks again for all your help.
Mark
I’m happy with the quick service
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Inappropriate?Hi Mark,
Let me chase this up for you and see if it has been actioned
Thanks!
Brian -
Inappropriate?Hi,
Book it Now is still active on my account. After the initial quick response, I'm a bit disappointed that no action or update has been provided a week later.
Regards,
Mark
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Inappropriate?Hi again Mark,
Very sorry this wasn't actioned for you sooner. I've just checked this again now for you and your bookings account is now disabled. The 'Book now' buttons have been removed from your Tradespace and replaced with 'Request booking' buttons which allow a user to email you to find out about your services. I hope you find this better suited to your business.
If you ever want to start using the online booking service again, you can reactivate it from within the 'My Tradespace' area under 'Manage my Tradespace'
All the best,
Fiona
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Perfect, thanks for your help.
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Inappropriate?Hi again Fiona
My problem is still not corrected. It seems the book it now function has been re-activated. It was disconnected so when you clicked the link just it went to an error page. When you mailed me to confirm the book it now facility had been removed from my tradespace and the buttons replaced with Request booking, I checked it myself and found the Book it now button is still there and is now active.
This is now becoming an issue for us, if you can't find and correct the problem I will have to take our tradespace off line. One comment I have for BT is that this would be much easier if I had someone I could talk to instead of posting messages and hoping to get a reply.
I’m very frustrated
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Inappropriate?Hi Smart Octopus,
Sorry - I was awaiting confirmation of your Tradespace URL before I could deactivate the bookings service (see my first reply to your inital post above). The notification that the account had been deactivated was for Mark Warren who also wished to cancel his account and is part of the discussion above. I understand you both receive emails when new comments are made on this post to keep you informed, so appologies if I didn't make it clear anough who I was addressing.
I see you've now confirmed your Tradespace URL so I will action the cancellation for you now.
Fiona -
Inappropriate?This is still a problem, can someone please remove or disable the book it facility from http://smartoctopus.bttradespace.com/. This is the worst support system I have ever seen, how difficult can it be, why can't I just talk to someone?
I’m Very frustrated
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Inappropriate?Hi Fiona,
Although Book Now was turned off and the enquire button was shown on my account, I received an email at 8pm last night to advise it was now activated. I checked again, and it seems to be back on. Can you look at this again?
Thanks,
Mark Warren
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Inappropriate?Hi Smart Octopus & Mark Warren,
Appologies for the confusion here - we have now identified an error in the system which is preventing us from permanently removing the bookings service. Our technical team are working on this as a high priority so we will try to have it resolved for you soon, and we will also re - cancel both accounts in the interim to remove the buttons again.
Fiona1 Comment Add a comment
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Dear Fiona
Looks like the you are doing something as I have just been told that my new Book It account has been activated. I think you will know by now what I am going to ask you, could you please take this service off?
Regards
Smart Octopus -
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Inappropriate?Me too. It's back on.
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Inappropriate?Hi Smart Octopus & Mark Warren,
Sorry this has occured again, we're still working to resolve this issue, and hope to have it solved permanently soon. Once again I will ensure the booking buttons are removed today and keep you posted once we have a permanent solution.
You patience is appreciated while we work through this issue.
Many thanks,
Fiona
I’m working to find the answer
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Any update Fiona?
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Inappropriate?Hi Smart Octopus,
We're still working to get to the source of this issue, but your bookings account is still deactivated today. You should see the 'request booking' buttons which allows a user to send you an email, rather than the 'book now' buttons which opens the bookings calendar, on your services page.
All the best,
Fiona -
Inappropriate?I'm afraid mine is back on again. I think I've received 4 or 5 emails now advising I've activated the accout. I decided to test it out to see what happens when used, and the email sent to me to advise a booking request has been made is entirely in Dutch. Might be worth looking at this for customers that do want it switched on.
Mark. -
Inappropriate?Hi Mark,
Thank you for raising this. You would have seen my test booking earlier today, the emails that came through to me were all in English, but I have still raised this as an issue to be looked into. If the messages to you from my test came through in Dutch please let me know. You have my email address in the booking request so you can forward what you received to me and I will send to the tech team to help their investigations.
Your account has now been deactivated again, but unfortunately I can't give you a guarantee that it won't reactivate. We're working to solve this issue still, and it may not be till after Christmas that we can have a solution onsite.
If it does come back on I'd like to see if we can find a way to make it work for your business in the interim as it does still provide potential customers with a method of getting in touch. I'm confident that if I can work with you to present your services in the best way suited for the bookings tool you'll see some benefit. Let me know what you think, and if you have any questions please just let me know.
All the best,
Fiona -
Inappropriate?We aslo would like to have the book it now button disabled. Could BT Support please assist with this? Also is there a direct contact number to reach the team on this issue? Many thanks
I’m frustrated
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Hi, I've just answerd your question under this post http://customer-service.bttradespace..... If you have any other questions please let me know. Fiona
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Inappropriate?Hi Fiona,
Thanks for your response. Unfortunately your email address wasn't on the email to me to advise of the booking. I've pasted it below so you can see the content.
Afspraakverzoek voor Mark Warren Photography
Beste Mark Warren Photography
U heeft zojuist via BT Book It Now een afspraakverzoek ontvangen.
Details van het afspraakverzoek:
Naam: Fiona Monks
Tijd: Maandag, 21 December 2009, 9:00 - 10:00
Opmerkingen: TEST Hi Mark, I'm just testing the service after your comments that the emails were comming through in Dutch. After this test I will have the account deactivated again. Thanks,Fiona
U kunt zelf aangeven of deze afspraak door kan gaan, klik op onderstaande link om de afspraak te bevestigen of te annuleren.
https://www.btbookitnow.com/58dd9a93a....
Indien u niet in de gelegenheid bent binnen 24 uur een reactie te geven op dit verzoek, dan zal BT Book It Now uw klant hierover automatisch informeren.
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U kunt gratis gebruik blijven maken van dit boekingsysteem. U kunt inloggen op dit account en uw openingstijden aanpassen (desgewenst per week) door te klikken op de volgende link.
https://www.btbookitnow.com/58dd9a93a....
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Upgrade nu naar een real time boekingsysteem door te klikken op onderstaande link.
https://www.btbookitnow.com/58dd9a93a....
Hartelijk dank.
Met vriendelijke groet,
Team BT Book It Now1 Comment Add a comment
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Thanks Mark, The tech team are investigating this today so hopefully we can have it solved soon. It seems to affect only some accounts, not all. The booking confirmation email I received as a customer was in English, so if any customers do make a booking with you they will receive the correct information (in the correct language). Thanks again for your patience and help in flagging these issues to us. I will keep you posted, and if you wish to contact me directly with any questions then you can do so via my Tradespace profile http://www.bttradespace.com/profile/p... . All the best, Fiona
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