Loading Profile...
Twitter,
Facebook, or email.
Profiles knakkered
I dont appear to be able to change any settings in my profile, it saves the changes then reverts them back to the old setting when I leave the profile section.
Promoted
Response
-
I’m
Happy
Hi there
So sorry you are having problems with yoru Tradespace - I wonder if you could please give me a little more detail as to what you are trying to update in order that I can investigate further on you behalf.
It would also help me if you could please confirm the url of your Tradespace.
Many thanks
Emma
-
Same hereComment -
-
I’m
Excited
Hi Folks
So sorry you're experiencing a problem with the profiles.
We are investigating this and should have an answer later today.
Please bear with us and we will post a response as soon as I have some news.
Kind regards
Emma
BT TRADESPACE -
-
I’m
frustrated
Exactly the same here. Come back to BT Tradespace in a fanfare email, Dashbaoard > Manage your Tradespace > Edit homepage title & Description: Even though the Title and Description have a green tick icon to the right of their input fields, a pink error box pops up with the message
"There have been some errors. Please amend the highlighted fields as explained."
The fields are not highlighted, there is no explanation and any edits are lost. -
-
I’m
happy
HI there
I am so sorry we are still investigating this issue. Please accept my apologies for the inconvenience.
I will post something here as soon as we have resolved the problem.
Thank you so much for your patience.
Kind regards
Emma
BT TRADESPACE -
-
I’m
frustrated
I can add a logo banner and change the colour but even though I press save it doesn't show up on my tradespace page.
-
-
I’m
confident
Hi Ce' The Jeweller,
We have found that we have an issue with profiles with a special character in their business name or display name. If you remove the special character (in this instance " ' "), this should solve the problem and you should be able to start updating your Tradespace site.
It is linked to the way we build URLs for BT Tradespace sites and is a bug that we will fix in the coming month. At that point, you will be able to add back the " ' " in your business name.
I hope this helps, -
-
I’m
confident we will solve your issue
Hi,
22i Design and Sharon Stiles, we re investigating further and will post some more information in this section as soon as we can.
Thanks, -
-
well it is now over 3 weeks since i reported my tradespace had not migrated and it still hasn't! Even someone from BT Online was supposed to have sorted it but this is BT!!
Gill@butterflybras.co.uk -
-
I’m
annoyed
we cannot update anything , goes so far then it when we click save we get error messahe saying this page does not exist! Why would any business pay to upgrade when they can't even get teh basics right is beyond me, complete rubbish -
-
I’m
Happy
Hi there
So sorry you are having problems with yoru Tradespace - I wonder if you could please give me a little more detail as to what you are trying to update in order that I can investigate further on you behalf.
It would also help me if you could please confirm the url of your Tradespace.
Many thanks
Emma-
Hi there
As we've not received a reply is it ok to assume you've now resolved this problem?
Kindest regards
Emma -
-
-
-
-
Below is the reply I sent on the 29th Dec, I replied to your email of 28th Dec.
Hi Emma,
As you can see from the replies this problem seems to be quite widespread. From memory, which is not a good place to recall from, I was trying to change various profile bits, like background, colours and information. To be honest I was waiting until you had sorted the problem before I went back. As you can see this is an old problem from when you first launched Tradespace, if someone wants to go over changes with me I am quite happy to spend some time on the phone with them or remotely if that helps.
http://cethejeweller.bttradespace.com
Regards,
Rob Drewett F.I.P.G
Ce' The Jeweller Ltd.
01279 508007
rd@cegems.com
www.CeGems.com -
-
Yes it seems to be fine now.
-
