Upload nightmare!!
I've tried repeatedly to upload our logo - but your system keeps saying there's a problem. It's a standard jpeg just 93Kb, so it should upload. Can you help? P.S. it won't upload photographs either!
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Inappropriate?Hi there,
Have you checked the dimensions of the images? BTT won't let you upload anything smaller than 136px by 136px - if you check both the height and width of your images to ensure there bigger than these dimension (and no larger than 5mb in size) then it should work.
With gallery pictures there's no minimum size but the best size to be displayed is 450px by 450px - and 5mb maximum file size - have you double checked the dimensions and size and are still getting the upload problem?
Thanks!
Brian. -
Hello,
This hasn't worked for me. I have resized the image, and when i try to upload it, nothing happens. It is the same for the banner as well! -
Inappropriate?Hi there,
Could you post an image you're having trouble with uploading so that I can check to see what's going wrong?
Thanks!
Brian -
Inappropriate?Hi - I have solved some problems - to some degree! You'll need to go to my tradespace to see what I mean. But first-
My whole logo wouldn't fit the box ie. it said 'problem bla bla' So I edited it down to the part that looked best [very happy] - but you can see by other peoples pictures this can look 'iffy'. When I edited it a box appeared and you could move it round over the whole of the logo to pick the bit you wanted. I can't remember where this box came from - sorry. Sometimes these things seem to appear and unfortunately disappear! [I'm sure Brian would sniff at things suddenly appearing etc, but it certainly feels like that!]
When I started to put pics in my gallery - the problems were back, but I edited the picture [right click - edit] and cut bits off, and eventually through trial and error the problem was solved and it uploaded! and I uploaded a few [not finished adding some info so not on site yet - but I'll try to get that done today [I am working so this may take a little time, please come back to site to check it out and seeing is believing!
But, what is flummoxing me now is why a picture [my logo] hasn't appeared on the 'search results' page, or I see, next to this reply? So strange!!! Maybe someone could point me in the right direction, please?
Although I've done all the work myself - I can see that £90 is an absolute bargain!! But I have learnt alot and I feel I can change things around and keep updating [ but with all the business that will come flooding in - will I have the time??!! [mmmm Is there a fee for updating I wonder?!]
Anyway must dash, people maybe clamouring for a quote..........
Best regards
Janet
ps If you still can't manage phone me and I'll try to work it through with you.
I’m much happier
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Inappropriate?I can't upload files at all. Click FIND FILE, select a file and then no result.
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Inappropriate?Hi there,
To upload a file you should click on 'find file' and this should allow you to choose a file which is already saved on your computer. You should then click 'open' and this will begin the upload of the file to your BT tradespace site. You will then be asked to choose a title, caption and keywords before saving.
Have you also checked the dimensions of your images? For the logo they should be no smaller than 136px by 136px and gallery images should be approx 450px by 450px.
Please let us know if you continue to have problems and if any error massages are displayed when this problem occurs.
Thanks
Frances -
Inappropriate?Seems to be a problem with IE7. I'm using the old version for compatibility with accessible website reasons. I tried it in Firefox and it's fine.
1 person says
this solves the problem
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Inappropriate?I keep get an error message, I think the thing is broken, I have wasted 3 hours today and am really hacked off with this, last time I spent a similar amount of time - what a complete waste!.
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Inappropriate?Hi there
Are you experiencing this issue when trying to upload images to a particluar part of your site or the whole site in general? Also, have you tried to access your site in a different browser?
Please let me know if this problem continues today.
Thanks
Frances -
Yep, this is still a problem, I've tried IE doesn't work either, error message for any update I attempt is
Sorry, we can't find that page. Please check your link.
which doesn't help and I'm really fed up with it. tradespace did use to work, not any more!! -
Inappropriate?i keep getting the error "sorry, we cant find what you are looking for" after uploading an image from my PC..... you cant find it?? i just clicked "find" directed you to it, and then you uploaded it, then you say you cant find it..
well what was done with it?
im using the latest edition of firefox and i created 12 groups yesterday and couldnt upload a single image! came back today to see if its fixed and no joy.. e-mailed support and have only recieved an automated response from BT, no shock there really.
but is there anyone able to shed light on this?
all my images are the correct size or above, and none above 5mb.
I’m frustrated
1 person says
this solves the problem
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Inappropriate?Hi Rich,
I'm sorry to hear you are having simliar technical issues. Can you please let me know the URL of your site and I will get our technical team to look into this.
Thanks
Frances -
http://thecaragency.bttradespace.com
http://metamorphosisthemovie.bttrades...
http://thecaragency.bttradespace.com
http://meridiancoms.bttradespace.com
http://pipedreamstanzania.bttradespac...
http://chimppantswarehouse.bttradespa...
http://dianacooper.bttradespace.com
http://thefishinn.bttradespace.com
http://findabreaker.bttradespace.com
http://penbphotos.bttradespace.com
http://lodgesouthern.bttradespace.com
http://dryzone.bttradespace.com
http://bluereachautomation.bttradespa...
http://joeollington.bttradespace.com
These are the ones i cant add any images too but i would like too.
I also Have another 5-6 pages that i put images on, they are fine but i cant even add images to them anymore either.
Thanks
Rich -
Inappropriate?Hi Rich,
I have now raised these issues with our techncial team and hopw to have a response soon.
Thanks
Frances -
i am able to upload images now.. thanks. -
Inappropriate?hi there I have been trying to upload my images, and it is not working have tried a number of images but still nothing, please can anyone help.. before I go crazy.. this site looks good but seems to have a few problems, it's not as easy as it looks.
regards Martina
I’m confused
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Inappropriate?Hi Martina,
Our technical team are currently investigating this issue and hope to have a resolution later today.
Could you let me know your site URL?
Thansk
Frances -
Hi, any chance anyone might get back to me at all, I've been waiting a couple of weeks!! my site is barkerbakes.tradespace!! -
Inappropriate?Hi there,
There appears to be an error with several accounts and our techncial team are currently working on this. We hope to have a resolution later today.
We appreciate your patience and apologise for the inconvenience. -
Inappropriate?Hi everyone,
The issue with uploading images should now be resolved. Please let me know if you encounter further problems.
Thanks
Frances -
I think I did say it was any update, not just pictures, tried to update my haomepage again(for the nth time) and got the same error message as before! -
Inappropriate?Hi there,
We have looked into your account and it seems the about us description was too long. I’ve now shortened it and you should be able to update your profile without any problem.
Thanks
Frances
1 person says
this solves the problem
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