Why won't my logo load?

yes, I've got this problem too, I'm still trying to get our business logo uploaded, but once I've gone through the whole process of uploading image (JPEG and recommended size) and filled in all the keywords and details - I go to save, and that's it - its gone and I'm stuck with the original logo! Very annoying....

Hi

@24 Carrot - I can see you've uploaded a business logo to your profile - do you mean the header you're having trouble uploading?

Thanks!

Brian.

yes, the business image or logo - as seen to the left <<<<

Got it - I can see the issue you're having - let me escalate to our engineers to see if they can sort this out for you.

I don't know if this helps but I was having the same problem with my logo and so I deleted it and reloaded it and it's fine now.

I've been trying to upload my business profile page for the last HOUR. the logo won't load, it wont accept my postcode and i've had to re-enter tsame information 6 times!

Please can someone help me with this!

Thank you!
Steph

Hi Stephanie,

Have you got a logo that you'd like for me to try and upload for you? If you could post here I can try and see if it's not the same bug that's cropping up as mentioned earlier in this thread.

Thanks!

Brian.

thanks so much Brian.

any idea why the postcode isnt being accepted?
Never had any problems before:
Ivy House - Bradgate Road - London - SE6 4JD

Many thanks!
Steph

Hi Steph,

I've uploaded the image for you - the reason it wasn't being accepted is that one dimension was too small by about 8 px - i've resized the image so that it works for you.

Not sure why the postcode isn't working but i'll investigate for you and will update you here once I find anything of importance!

Thanks!

Brian.

One thing I forgot to say Steph - is you'll need to update the keywords (and description) for the image to maximise search - i've put the bare minimum in terms of content to get it working but just thought i'd let you know

If you can't figure out how to do that then let me know.

thanks!

Brian.

Hi Steph,

I've managed to also sort your postcode problem out - i'm not sure what was causing it as it worked without a hitch for me but everything seems to be sorted for you now.

Let me know if you run into any more problems.

Thanks!

Brian.

I suggest BTT post instructions to get jpegs down to a reasonable size.

5mb is about 100 times bigger than it needs to be.